Refund & Cancellation Policy

1. How billing works

• Try before you pay: individual accounts include one free first learning path — no payment details required to evaluate the product.
• Subscriptions are billed monthly, per seat, through your GoSimplex billing account (for individuals, your personal workspace).
• Charges are collected from your organization's prepaid GoSimplex balance; top-ups to that balance are processed by Razorpay.

2. Cancellation

You may cancel at any time from your billing page or by writing to letsconnect@sgsolve.com. Cancellation takes effect at the end of the current billing period: you keep full access until then, and no further charges are made. Organization administrators can likewise reduce seats or cancel for their team.

3. Refunds

• First subscription charge — 7-day guarantee:if Brihaspati isn't right for you, request a refund within 7 days of your first subscription charge and we will refund it in full.
• Subsequent monthly charges are non-refundable once the billing period has started (you always retain access to the end of the period after cancelling).
• Unused prepaid balance in your GoSimplex billing account is refundable on request, less non-recoverable payment-gateway charges — or it can simply be used with other GoSimplex products.
• Duplicate, failed, or erroneous charges are always refunded in full — contact us with the transaction reference.

4. Refund processing

• Approved refunds are initiated within 5–7 business days.
• Refunds go to the original payment method via Razorpay.
• Your bank may take a further 3–5 business days to post the amount.

5. Enterprise agreements

Organizations on a signed enterprise agreement are governed by the refund and cancellation terms in that agreement, which prevail over this policy. Contact your account manager or letsconnect@sgsolve.com for details.

6. Chargebacks

Please contact us before initiating a chargeback — billing issues are usually resolved within a business day. Accounts associated with unwarranted chargebacks may be suspended while the dispute is investigated.